Contact Us
Whether you've spotted something out of date on a review, want to ask about how we rank crypto casinos, or need to flag an issue with one of the sites we cover, this page explains how to reach Crypto Casinos and what to expect from us.
What we can help with
Crypto Casinos is an independent research and comparison site. We don't run a casino, hold player funds, process deposits or withdrawals, or manage anyone's account. That means we're the right people to contact about:
- Corrections to bonus terms, coin support, or other details in a review
- Questions about our editorial methodology or how a site earned its position
- Feedback on a crypto casino we've covered, positive or negative
- Suggestions for sites or topics we haven't covered yet
- General queries about how crypto casino gambling works for US players
What we can't help with
Because we're a review platform and not an operator, there are things outside our control. If your question falls into one of these categories, the casino itself is who you need:
- Account issues — logins, verification, frozen balances or closed accounts sit with the casino's own support team, not with us
- Deposits and withdrawals — we can explain how on-chain crypto transactions typically work, but we can't trace, expedite or dispute a specific transaction
- Bonus disputes — wagering requirements, eligibility and forfeited bonuses are decided by the operator's own terms and conditions
- Legal or tax advice — we can point you toward general information on the offshore grey area US players operate in, but for anything specific to your situation you should consult a qualified attorney or tax professional
If you're weighing up options before you commit, our reviews of top-rated sites and our page on responsible gambling are usually the fastest way to get an answer without waiting on a reply.
Before you reach out
A lot of common questions are already answered elsewhere on the site, which can save you a wait:
| You want to know... | Where to look first |
|---|---|
| How we choose and score the casinos we list | our About Us page |
| What data or wording we use on the site, and its limits | our Terms and Conditions |
| How to set limits, self-exclude, or find support for problem gambling | our Responsible Gambling page |
| Which offshore sites currently rank highest | our current site reviews and rankings |
A note on the sites we review
Sites like BetPanda, CoinPoker, Cryptorino, LuckyRollers and the others featured on Crypto Casinos are offshore operators, typically licensed in jurisdictions such as Curaçao or Anjouan rather than by any US regulator. They are not licensed or regulated in any US state, and playing at them sits in a legal grey area for US residents — availability and legality can vary by state, so it's on each player to check their own state's laws before signing up. We disclose this plainly in every review, and we're happy to answer general questions about it here, but we can't give a definitive legal opinion for your individual circumstances.
How we handle commercial relationships
Crypto Casinos may earn a commission when readers sign up through links on this site. That relationship never decides where a casino ranks — our ratings are based on the same research criteria for every site, paid link or not. If you contact us with a question about a specific offer, we'll answer it the same way regardless of whether it's an advertiser.
If you or someone you know is struggling
Crypto casino sites are for adults aged 18 or over (21+ where a site or state requires it), and gambling should stay entertainment, never a way to solve money problems or chase losses. If gambling stops feeling like fun, free support is available around the clock through the National Problem Gambling Helpline at 1-800-GAMBLER. Keep in mind that offshore crypto casinos often don't offer the same self-exclusion tools or player protections as sites regulated within the US, so it's worth building your own limits in from the start. Our Responsible Gambling page covers practical tools and where to find further support.
Getting a useful response
When you contact us, including a few details up front helps us reply faster and more usefully:
- The name of the casino or page your message relates to, if applicable
- A short, specific description of the question, correction or issue
- Any relevant dates, since offers and terms at these sites change over time
We read every message that comes in, though as an independent site we can't guarantee a response time. General feedback and correction requests are typically the quickest to action; broader questions about methodology or the crypto casino landscape may take a little longer to answer properly.